Frequently Asked Questions

Can we place order online and what are payment options?

Of course, you can place orders online. Upon confirmation of your payment, we will dispatch your order as soon as possible. Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items. To avoid delays, please ensure that you have provided us with the correct Shipping address.

Is cash on delivery option available?

Yes Cash On Delivery is available for Karachi only.

Accounts Information

Why do I write reviews?

We want to hear your opinions. We want consumers to get the information they need to make smart buying choices. As a Czone client, you can submit reviews for items listed on czone.com.pk. We encourage you to share your ideas, both favourable and unfavourable.

What are the Tips on writing a great review?

•   Include the "why":  The best reviews include not only whether you liked or disliked a product, but also why. Feel free to talk about related products and how this item compares to them.  
•   Be specific:  Your review should focus on specific features of the product and your experience with it.
•   Not too short, not too long:  The ideal length is 75 to 500 words.
•   Be sincere:  We welcome your honest opinion about the product--positive or negative. We do not remove reviews because they are critical. We believe all helpful information can inform our customers’ buying decisions.  

What's not allowed?

Czone is pleased to provide this forum for you to share your opinions on products. While we appreciate your time and comments, we limit customer participation to one review per product and reserve the right to remove reviews that include any of the following: Objectionable material: • Obscene or distasteful content • Profanity or spiteful remarks • Promotion of illegal or immoral conduct Promotional content: • Advertisements, promotional material or repeated posts that make the same point excessively • Sentiments by or on behalf of a person or company with a financial interest in the product or a directly competing product (including reviews by publishers, manufacturers, or third-party merchants selling the product) • Reviews those are written for any form of compensation other than a free copy of the product. This includes reviews that are a part of a paid publicity package • Solicitations for helpful votes Inappropriate content: • Other people's material (this includes excessive quoting) • Phone numbers, postal mailing addresses, and URLs external to czone.com.pk • Comments on other reviews visible on the page (because page visibility is subject to change without notice)

What are your store hours?

Store Hours:
Monday – Thursday & Saturday: 11:30am to 9:00pm
Friday: 11:30am to 1:00pm & 3:00pm to 9:00pm
Sunday Close.

Ramadan Hours:
Monday – Thursday & Saturday: 11:00am to 6:00pm
Friday: 11:00am to 1:00pm & 2:00pm to 6:00pm
Sunday Close.